Support

I don't want to move to the Annual Service Plan

2 minute read • Last updated 2019-11-07

If you are already using previously-purchased plugins from us, they will continue to work as they have always done. While these legacy plugins will no longer be updated, and may not be compatible with future operating system or Adobe Illustrator releases, their licenses remain valid and available for Adobe Illustrator CS6 to CC2019 on both Windows 7 / 8.1 / 10 and macOS 10.10 through 10.14.

You should have kept a record of your license keys for future reinstallation with the older Unified Installer Installation Method. If you are experiencing any issues locating your license keys, please contact us quoting any known email addresses to which your plugin(s) are currently registered.

Do not move to Catalina:
Please note
that non-Annual Service Plan customers should avoid upgrading to Catalina. At present this is a major industry issue with Adobe also recommending that Photoshop and Lightroom users don’t upgrade to Catalina and customers not on the Annual Service Plan will also need to heed this warning. Please see our advice on Catalina for more information.


Do not move to Illustrator 2020:
Please note that non-Annual Service Plan customers should avoid upgrading to Illustrator 2020 as your previously purchased plugins won't be compatible with this version.

When you upgrade to a new version of Illustrator, in the advanced options of the creative cloud app, deselect "removal of previous versions of Illustrator".
If you have accidentally removed CC2019 and want to reinstall it, or if you would like to run CC2019 alongside Illustrator 2020, please see our step by step advice on continuing to use your legacy plugins in CC2019.

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