Get in touch

Please note that due to the national holiday period, the support team will not be available from 4pm GMT, 24 December 2025 to 2 January 2026. Our FAQs or Technical Updates pages provide extensive support and answers to common user questions. Current popular queries include:

• Issues moving to Illustrator 2026

• Host Application error in Astute Manager

• I updated to Astute Manager 4 and my plugins aren't working

• Advice on managing your subscription renewal
  

Over a thousand users also find answers via our helpful and experienced Slack community. In the meantime, please be reassured that all refund requests made within 7 days will be honoured as usual and normal support service will resume on 2 January 2026.