Last updated 22 October 2025
1.1 This Policy describes how digital assets (“Assets”) and related data are stored and deleted across the Astute Manager services.
2.1 All Astute Manager Pro plans, including Free, rely on cloud storage. Enterprise Users may connect their own cloud storage.
2.2 Asset uploads are encrypted in transit (HTTPS) and at rest using server‑side encryption.
2.3 There are no service‑side backups separate from the storage used by the Astute Manager Pro Service. For details of related security controls, please see our Trust & Security Statement.
3.1 User‑initiated deletion in cloud storage: when you delete an Asset in cloud storage, deletion is initiated promptly and is intended to be irreversible. Locally stored instances of Assets may also exist on users’ computers or devices (including multiple devices per user) and on devices of Team Members where Assets have been shared. These local copies are not automatically deleted at the same time as the cloud instance and remain under the control of the relevant user or Team Member. Deletion of Assets from Astute Graphics’ cloud systems does not remove or overwrite any local copies; management of such local instances is the responsibility of the user or Team.
3.2 Subscription end: when a subscription ends, Assets associated with the Astute Manager Pro Service are queued for deletion within twenty-one (21) days. Where Enterprise Users store Assets in their own cloud, we delete service keys and metadata necessary to render Assets readable through the Astute Manager Pro Service; Assets remaining in your cloud environment may persist under your control but will not be usable with the Astute Manager Pro Service.
3.3 Legal retention: certain personal data (for example, payment records) may be retained separately from Assets in order to comply with statutory requirements. For details on how personal data is processed and retained, please refer to our Privacy & Data Protection Policy.
3.4 No metadata retention: aside from legal or security logs, we do not retain Asset metadata (for example, file names) after deletion.
4.1 We do not access or read customer Assets under normal circumstances. Assets may be disclosed only if required by a lawful authority and valid court order.
5.1 Because there are no separate backups beyond the storage used by the Astute Manager Pro Service, deleted Assets cannot be recovered. For details of related security controls, please see our Trust & Security Statement.
6.1 We do not commit to a specific breach notification timeframe in this Policy. Where required by law, we will make notifications in line with applicable obligations.