Astute Graphics
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Astute Manager
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Support
Installation & Licensing
Starting my trial period
Why am I seeing "License is inactive" in Illustrator?
How do I install?
I'm having problems installing, what should I do?
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Astute Manager
I'm having problems installing, what should I do?
Discovering and installing plugin updates
How do I install with Astute Manager?
Do I need an Astute Graphics account to use the Astute Manager?
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Compatibility
Is your software compatible with my version of Adobe Illustrator?
What are Legacy Licenses?
Unified Installer Installation Method
Continuing to use your legacy plugins in CC2019
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Tutorials & Troubleshooting
Why am I seeing "License is inactive" in Illustrator?
I updated to 2021 (v25.1) and my plugins aren't working
Deleting Illustrator Settings
Do you offer any tutorials for help in using your plugins?
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Payment
What methods of payment are accepted?
Where do I find my invoices?
Do I have to pay VAT?
I don't want to move to the Subscription
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Free Trial
Starting my trial period
Do I need an Astute Graphics account to use the Astute Manager?
My trial has ended, what next?
How do I claim MirrorMe for free?
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Pricing & Discounts
Do I have to pay VAT?
Do you provide educational discounts?
What is the Astute Graphics Subscription?
Current discounts
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Resellers
Do you work with Resellers?
How does your purchasing system work for resellers?
What is a Team Owner
How do I extend a Reseller Team License for a further 12 months?
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Business Solutions for Teams
Team Licensing - Training Available
Team Licensing - How does it work?
What is a Team Owner
How do I extend a Business Team License for a further 12 months?
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Upgrades
Discovering and installing plugin updates
I don't want to move to the Subscription
Will I be required to upgrade?
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Refunds
How does the 7 Day Money Back Guarantee work?
What is your refund policy?
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Astui
What is Astui?
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