Support

Starting my trial period

Check your compatibilityGo to the Free Trial registration page and enter your detailsChoose a... Read more »

Why am I seeing "License is inactive" in Illustrator?

Check 1If you are seeing a “License is inactive” warning for any of your plugins in Illustrator,... Read more »

How do I install?

If you haven't yet switched to the subscription or if you are still using CS6, please refer to... Read more »

I'm having problems installing, what should I do?

If you are seeing a "Licensing Inactive" warning in Illustrator, please see Why am I seeing... Read more »

How do I deactivate or uninstall my legacy plugins?

This article is for users of legacy plugins. If you are already benefiting from the subscription... Read more »

I'm not sure if the plugins have installed?

If a plugin is installed, up-to-date and activated you will see the Installed button... Read more »

Installing a new Plugin in Astute Manager

Please ensure you have updated to Astute Manager v2 before proceeding. An easy way to tell... Read more »

How to get InkFlow

Our new plugin InkFlow feels like a real pen and is designed to enable both drawing and lettering... Read more »