Last updated 22 October 2025
1.1 This Policy applies to purchases of the Plugins Service and the Astute Manager Pro Service (together, the “Services”). Purchases are processed by Paddle.com as Merchant of Record. This Policy covers both our commercial guarantee and any statutory cancellation rights that may apply to consumers under UK law.
2.1 We offer a free 7 day trial of the Plugins Service. If you are not satisfied, you may request a one-time refund within seven (7) days of your first purchase. This refund right is limited to one request per Customer (either an individual or an organisation), not per account. This guarantee also applies to the Astute Manager Pro Service on first purchase.
2.2 Refund requests under this commercial guarantee must be made by contacting hello@astutegraphics.com within seven (7) days of the purchase date. Refunds will be made using the same method and currency used for payment, unless otherwise agreed.
3.1 If you are a consumer – that is, an individual acting wholly or mainly outside your trade, business, craft or profession – and your purchase is a “distance contract” under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a legal right to cancel your agreement with us without giving any reason.
3.2 The statutory cancellation period begins when the agreement is entered into and ends 14 days later. To exercise this right, you must inform us of your decision to cancel before the period expires, using a clear statement sent by email to hello@astutegraphics.com or any other method permitted by law.
3.3 By starting to use the Services before the end of the statutory cancellation period, you agree that: (a) if the Services are fully performed before the period ends, you will lose your right to cancel; and (b) if you cancel after partial performance, you must pay for the proportion of Services supplied up to the time of cancellation, and we may deduct this amount from your refund.
3.4 Refunds under statutory rights will be processed without undue delay, and in any case within 14 days from the day we are informed of your decision to cancel. Refunds will use the same method and currency as your original payment unless otherwise agreed. Currency fluctuations and conversion fees imposed by your bank or card issuer may affect the final amount received; we are not responsible for such differences.
4.1 Subscriptions renew automatically unless cancelled before the renewal date. You can cancel through your account settings or via instructions provided by Paddle.
4.2 Monthly subscriptions continue until the end of the current billing cycle after cancellation. Annual Plugins subscriptions continue until the end of the current annual term after cancellation.
4.3 Customers are responsible for providing and maintaining a valid, regularly monitored email address associated with their Astute Graphics account. Renewal reminders, service updates, and important account notifications will be sent to this address. Astute Graphics cannot be held liable for any consequences arising from a Customer’s failure to access or regularly check this email address, including where messages are filtered into spam or junk folders.
5.1 Except for the one‑time 7 Day Money Back Guarantee on first purchase and any statutory consumer rights, we do not offer refunds. No pro‑rata refunds or credits are given for partial billing periods or unused subscription time.
5.2 Where we terminate without cause, we will refund any prepaid unused subscription fees.
6.1 Taxes are applied by Paddle according to applicable law and may be displayed as tax‑inclusive or exclusive depending on the jurisdiction.
6.2 Currency availability is determined by Paddle and may change without notice.
7.1 In the event that any provision of this Policy is determined to be void, invalid, or unenforceable by a court of competent jurisdiction, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
8.1 This Policy is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.