Support

What does a move to a Subscription Service mean for existing customers?

2 minute read • Last updated 2021-02-24

We initially launched our “1 price per year for all plugins” scheme as the Annual Service Plan, this plan was available from 14 September 2019 and 3 September 2020. From feedback, it became clear that this was confusing and customers didn’t see any benefit in keeping plugins which would likely lose compatibility in a short time. We therefore decided to make it simpler by switching to Subscription” in name and operation. From 3 September 2020, all purchases involve a one-off initial fee that provides access to ALL plugins, all updates, new releases, compatibility updates and support for 1 year. When that year ends, the subscription requires renewing to continue using the plugins.

Customers who purchased between 14 September 2019 and 3 September 2020 are covered by the original Annual Service Plan agreement. If you are one of these customers then if you choose not continue with the subscription, when your 12 months come to an end, you’ll stop receiving minor updates and you’ll also stop receiving new releases and upgrades to the latest versions. As promised however, you will still be able to continue using, installing and reinstalling the plugins you have paid for.
As newer versions of Illustrator and MacOS are released, you may find that you need to purchase again in order to ensure continued compatibility - crucially though, as promised, your access won’t be switched off immediately at the end of your 12 months.

If you bought during the Annual Service Plan period mentioned above and you don't plan to move to the subscription at present, guidance for reinstalling can be found under "Grandfathered Customers" on this page.

If/when you choose to move to the subscription, the current subscription service terms will then apply.

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