Extending (manually renewing) a Team is only necessary for Legacy Teams which don’t currently have the auto-renewal option enabled.
14 days before a Legacy team is due to expire, you will have the option to “Extend team” for another 12 months.
To find this option, log in to your Team Owner account and select “Teams” from the dashboard, here you will see a list of all your teams.
Legacy teams are any teams purchased prior to June 14th 2024. At the time that these teams were purchased, the auto-renewal option was not available. When renewing any team listed under Legacy teams, it will become a Team subscription with the option for automatic renewal each year. You will see a warning of this after opting to “Extend team”
Team subscriptions are any teams purchased after June 14th 2024. These teams already have the option for auto-renewal.When you have chosen the team that you would like to extend, click “Manage” next to it.
Now opt to “Extend team”.
(Please note that if you are extending/renewing the team in the 14 days before expiry, a discount coupon will be credited at checkout to cover the days that remain before expiry)
You will receive a notification that “Teams are now an auto-renewing product. By continuing you will be migrating to this new format with the option to automatically renew”. Click “Continue” and you will be asked to confirm your billing details.
Underneath “Select the total number of seats required for this team”, you will see the current number of seats.
If you wish to add additional seats to this team before renewing, click the + button to add additional seats. You can add as many additional licenses as you wish.
Now opt to “Calculate Price”.
If you are happy with the price, enter your payment details and select the “Subscribe now” button. Or select the PayPal or GPay button.
You will receive a notification that your purchase is complete.
Your team is now renewed and ready to use.
If you wish to cancel auto-renewal of the team, please refer to the Pausing or cancelling a Team guide.
For more information on using Team Licensing, please see the Team Licensing Guide for Businesses.