License keys are only necessary if you haven't yet moved to our subscription or if you’re using an older version of Illustrator such as CS6 (which is not compatible with the subscription). If installing with Astute Manager then your license key won’t be necessary.
If you are using the older unified installer installation method and can't find your license keys, please contact us with any possible email addresses to which you may have registered plugins in the past and we will send them to you.
Please note that we are a UK based company operating Monday - Friday 10am - 4:30pm GMT and so if contacting us outside of these hours you may find that there is a delay in reply. We normally aim for a 2 working day response time (it may take a little longer for technical enquiries or at busy times) however, we will always endeavour to get a reply and solution to you as quickly as possible.