If you have an active license you can still become a Team Owner to manage multiple licenses from one account. On converting to a Team Licensing account, your active license will go into a team, you can then purchase additional licenses if you wish.
To convert your account, please do the following:
Log in to your Astute Graphics account.
Select the Teams option on the left hand side (2).
Next, select to Convert to a team account (3).
Tick the box to confirm that you’re purchasing for the company you work for (4).
Enter your name, Job title and Company name, then click on Confirm account conversion (5).
If you change your mind before completing the process, you can click the Switch to a single user account button (6) to revert back to a single user account.
If not, you are now ready to click Convert user subscription now (7) to begin purchasing licenses for your colleagues. You’ll be asked to confirm.
Your existing single license will now go in to a Team of it’s own with the same expiry date.
Please note:
If you paused of cancelled auto-renewal of your single license subscription before converting to a Team Owner - your license will become a Legacy Team.
If you didn’t pause or cancel auto-renewal of your single team before converting - your license will become a single Team Subscription.
Both function in the same way, but your Team subscription license will auto-renew unless you decide to pause or cancel it.
You now have the option to:
a). Add additional licenses to the team that you already have.
b). Purchase an entirely new team.
Please refer to the option below that applies to you.
a). I want to add a license/s to the team I already have.
If you have converted to a Team Owner and you now have a single Team Subscription, this is because your individual license was still set to auto-renew when you converted.
If you have converted to a Team Owner and you now have a single Legacy Team, this is because the auto-renewal on your individual license was paused or cancelled before you converted.
You now have the option to add additional licenses to your team at a pro rata rate, or buy an entirely new team. If you add seats pro-rata to a team, the additional licenses will auto-renew (or expire) on the date that the existing team licenses were set to.
Click Manage next to the team and you will see the option to +Add extra seats, select this.
(Please note, for any expired teams or those approaching expiry you will see the Extend license for another 12 months option - if you see this, please select this option instead, then add additional seats as part of that process, full guide provided in chapter 10 of this FAQ).
You’ll be asked to confirm your billing details (country of your billing address, zip/postcode etc).
If you make a mistake, you can click to edit billing details.
Beneath Select the total number of seats required for this team, you will see the current number of seats. You should now click the + button to add additional seats. You can add as many additional licenses as you wish.
Select the number of additional seats and opt to Calculate Price. For however many additional licenses you add, you will be charged the cost of those licenses only for the days that remain before the entire team expires (at which point you’ll be invited to renew).
If you have a VAT number/Sales Tax ID, please select Add VAT number and add it before completing to zero rate the VAT if applicable - see Do I have to pay VAT?
If you are happy with the price, select the Pay button
You will receive a notification that the number of seats has been updated and your payment method has been charged. Your receipt will be available within your account shortly afterwards.
Your team is now ready to use. Click Manage team to get started with inviting members to the team.
If you want to buy an entirely new team instead, please follow the advice provided below.
b). I want to purchase an entirely new team
Click on Add a new team subscription.
You’ll be asked to confirm your billing details (country of your billing address, zip/postcode etc).
If you make a mistake, you can click to edit billing details.
Use the + and – keys to select the total number of seats required.
You can add as many licenses as you wish.
Now opt to Calculate Price.
If you have a VAT number/Sales Tax ID, please select Add VAT number and add it before completing to zero rate the VAT if applicable - see Do I have to pay VAT?
If you are happy with the price, enter your payment details and select the Subscribe now button.
You will receive a notification that your purchase is complete.
Your team is now ready to use. Click Manage team to get started with inviting members to the team.
If you wish to cancel auto-renewal of the team, please refer to the Pausing or cancelling a Team guide.