Legacy Customers
(If you purchased between 14 September 2019 and 3 September 2020 and your license has expired, you purchased the Annual Service Plan. In this case, if you haven't purchased since then please scroll further down this article to "Grandfathered Customers").
If you purchased before 14 September 2019 and you haven't purchased since, you are a legacy customer. If you are already using these plugins previously purchased from us and you don't want to move to the subscription, they will continue to work as they have always done.
While these legacy licenses will no longer be updated, and may not be compatible with future operating system or Adobe Illustrator releases, the licenses remain valid and available for:
Adobe Illustrator CS6 to Illustrator 2019 Windows 7 / 8.1 / 10 and macOS 10.10 through 10.14.
You should have kept a record of your license keys for future reinstallation with the older Unified Installer Installation Method. If you are experiencing any issues locating your license keys, please contact us quoting any known email addresses to which your plugin(s) are currently registered.
Do not upgrade from Mojave to Catalina or above:
Please note that legacy customers should avoid upgrading from Mojave to Catalina, Big Sur or above. Please see our advice on Catalina for more information.
Do not move to Illustrator 2019 or above:
Please note that legacy customers should avoid upgrading beyond Illustrator 2019 as previously purchased plugins are not compatible with Illustrator 2020 or above.
When you upgrade to a new version of Illustrator, in the advanced options of the creative cloud app, deselect "removal of previous versions of Illustrator". If you have accidentally removed Illustrator 2019 and want to reinstall it, or if you would like to run Illustrator 2019 alongside a newer version of Illustrator, please see our step by step advice on continuing to use your legacy plugins in Illustrator 2019.
Grandfathered Customers
Although we are no longer able to provide technical support to Grandfathers via email (due to the end of compatibility support), full information and advice can be found here.