If your license was purchased/provided by your employer or a reseller:
You may be on a volume account if your license was purchased by your employer or a reseller as part of a Team License.
If you're unsure, please check this with your administrator or reseller.
If your license was gifted to you:
Similarly, you may be on a volume account if your license was purchased by someone who then gifted it to you, in which case it would also be a Team License.
If you purchased your license via PayPal before 15 December 2020 and you haven't renewed since:
You may also be on a volume account if you purchased an individual license via PayPal before 15 December 2020 and you haven't renewed since.
In this case, although your license would no longer be active, your Dashboard would look slightly different to usual and it would show that you are on a Team Account - this isn’t anything to worry about, it simply means that at the time of your purchase, we added your account manually to the system.
Due to manual payment processing, the subscription did not auto-renew upon expiry but it is now possible to purchase via PayPal directly from our website. If you wish to renew your license, you just need to remove yourself from the team that you are in by going to your account dashboard and selecting to "leave team". You can then renew your subscription directly from your account with a debit/credit card or PayPal payment.