As you have purchased your licenses through a Reseller, the Reseller is the Team Owner and they should have invited at least 1 person within your company to become a Team Member of your purchased Team. Once the invitee has accepted that invite, the Reseller Team Owner can then provide that Team Member with Team Manager permissions.
If no one in your company has yet received an invite from the Reseller, please send the Reseller the following request:
We recently purchased a Team of Astute Graphics licenses from you. In order to use our licenses, we require you to send a Team Member invite and then promote them to Team Manager. Please can you:
1. Invite a Team Member
2. When that Team Member accepts the invite, promote them to Team Manager
3. The Team Manager can then invite other Team Members
Once you have a Team Manager set up, the Team Manager can begin adding other Team Members by sending invites.
The Send Invite option allows you to invite a Team Member by entering their email address.
To send an invite:
Go to Teams
Click Manage
Click in the Email address field, enter the email address of the invitee and click Send Invite
When you click Send Invite, an account is now created for the invitee (unless they have already created one through a Free Trial) and you will see notification that the invitee has been sent an invite email.
Once the invitee has accepted their invite, the status will change to indicate that the invitee is now a Member.
(Please note that if the invitee is already a member of another team, it will not be possible to invite them to a new team without ensuring that they are removed from their existing team first).
After you have sent your invite to a Team Member, the invitee will receive an email notifying them that they have been invited to the team. The invitee should click on Accept Invite in the email. If the invited Team Member is not logged in, they’ll now be prompted to login to the website.
If the invited Team Member is already logged in, they’ll be taken straight to their dashboard where they will see the invite.
In the event that this person was invited by mistake, they can click on Decline Invite. Otherwise, the Team Member invitee should click on Accept Invite to be issued with their license.
The invitee is now a Team Member. They should now go to the Downloads page where they can Download the installer. To get started they can follow the guide to Installing and activating your plugins.
Important
Our Software is SaaS software. Every user will need to sign into their astutegraphics.com account via the Astute Manager software which is installed locally (Windows and/or macOS). The plugin(s) are installed on request via the Astute Manager along with associated licensing information. It's necessary to have direct internet access (not behind a proxy), and establish a secure connection with https://account.astutegraphics.com/ to download, activate, update and regularly maintain activation status. It is not possible to operate the Astute Graphics plugins without direct internet access.
Revoking and Reallocating Licenses as Team Manager
As Team Manager, if you wish to revoke a Team Member license (for example if that member is leaving the company) this can be done quite easily.
Just log into your account > go to Teams > then select Manage.
Now click on the bin symbol next to the Team Member.
You will be asked if you’re sure that you wish to remove the user from the team and revoke the license.
After confirming, a message will show that the member has been removed and you will see that there is now one less license allocated. You are now able to send a Team Invite for that license to someone else if you wish.
Meanwhile, if the Demoted Team Member logs into their account, they will see that their Team license has been removed and their dashboard will now show the option to Subscribe if they wish to start using the Astute Graphics tools again. This account is no longer linked to the team.
If you wish, you can promote one of the Team Members to a Team Leader, this will give them permissions for allocating and revoking licenses.
Summary of Team Licensing permissions for a Team purchased through a Reseller:
Reseller Team Owner (Reseller - Admin of the account) – Purchasing and managing multiple End User teams • Naming their End User teams and allocating licenses by inviting a Team Manager • Can also invite team members • Adding additional seats to a Team Pro rata • Renewing/Extending teams.
Team Manager – (Manager of Team only – not a user of a license) – Naming their teams • Allocating licenses by inviting new team members • Revoking licenses e.g. when someone leaves the company • Reallocating licenses • Making someone a Team Leader • Revoking Team Leader Status • Making themselves a Team Member so that they also have a license on that team • Cannot manage multiple teams • Does not have purchasing permissions or access to payment information • Toggling plugin data collection options (on or off).
Team Leader – (Use of allocated license within a team) • If Team Management not yet allocated, is able to make themselves a Team Manager • Allocating licenses by inviting new team members • Revoking licenses e.g. when someone leaves the company • Reallocating licenses • Cannot Lead multiple teams • Does not have purchasing permissions or access to payment information • Toggling plugin data collection options (on or off).
Team Member - Use of allocated license within a team only • Does not have purchasing permissions, access to payment information or any other permissions.
Data Collection
Please note that we collect data to assist us with future product development and to understand how our service is used. None of the data we collect will be passed to third parties.
Only the Team Manager and Team Leader have permissions to control all plugin data collection settings for a Team.
The data collection settings are found under the Invite Team Member/All licenses allocated section when clicking Manage next to a team. The Manager or Leader should click the arrow next to Manage team plugin usage data and it’s then possible to toggle the button to opt in or out. This button controls the data collection settings for the entire team.
If the Team Manager opts their team in to data collection, Astute Graphics cannot view the screen or artwork of the users. We will not be able to see how the plugins are being used, only which plugins have been used.
If the team is opted-in, we will collect a Unique ID for each action of Astute Graphics tools used and some native tools, alongside a time & date stamp.
Plugin usage data collection is optional and the Team Manager can opt-out at this stage or at anytime.
Please see this article for more information.