Support

How does your purchasing system work for resellers?

15 minute read • Last updated 2020-09-03

Before making a purchase, please ensure that you:


Our team licensing system enables the purchase of single or multiple licenses in one transaction. A reseller can buy and manage those licenses all from one account then allocate them to their clients without the client ever having access to any invoices or payment details.

 

As a reseller, you will be the Team Owner -  the person who manages the account.

The Team Owner has teams (clients). Each team is made up of Team Members who use the plugins as part of that team. A Team can consist of just one member or thousands.


The Team Owner can have limitless multiple teams (clients) on one account and can purchase, allocate, revoke and reallocate the licenses as they wish.


The Team Owner can also make one of the Team Members within each team a Team Leader. A Team Leader can also revoke and reallocate licenses in the team however, they cannot make purchases or manage multiple teams.

 

The Team Owner can demote someone from Team Leader back to Team Member at any time.

 

Team Licensing permissions:

  • Team Owner (Reseller - Manager of the account and of multiple teams on that account) – Purchasing and managing multiple teams • Naming their teams and allocating licenses by inviting team members • Revoking licenses e.g. when someone leaves the company • Reallocating licenses • Making someone a Team Leader • Revoking Team Leader Status • Making themselves a Team Member so that they also have a license on that team. 
  • Team Leader (Client – Member and Admin of team) - Use of allocated license within a team • Allocating licenses by inviting new team members • Revoking licenses e.g. when someone leaves the company • Reallocating licenses • Does not have purchasing permissions or access to payment information. 
  • Team Member (Client – Member of a resellers team) - Use of allocated license within a team • Does not have purchasing permissions or access to payment information.


BECOMING A RESELLER

As a reseller, in order to begin purchasing licenses you will need to become a Team Owner with an email address that you will use for administration.

If you would like to be a Team Owner, you will need to sign up for the Free Trial with an email address that isn’t already using an active (paid for) subscription.

If you already have an account with no active purchased subscription this is okay. If you had an account on our old system (pre-September 14 2019) you can reactivate it on the new website by clicking on the “Forgot Password” link and requesting a new password. You should then receive an email inviting you to reset your password. This will then allow you to login on the new site. 

As a Reseller you are only going to be managing the teams, you won’t actually be using the software yourself. This means that once you purchase a team, you won’t add yourself to the team as a member. If you do this by accident, you can revoke the license.  

So, to become a Team Owner please do the following:

  • Create an Astute Graphics account by signing up for the Free Trial with an email address that doesn't already have an active (paid for) subscription.
  • Once signed up to the Free Trial, contact us with the account email address
  • We will give this account Team Owner permissions and reply with confirmation
  • You are then ready to purchase your clients team licenses.
  • Please note that if you have already taken the above steps since July 2020, you won't need to do it again)

 

Important
Our Software is SaaS software. The user needs to sign into their astutegraphics.com account via the Astute Manager software which is installed locally (Windows and/or macOS). The plugin(s) are installed on request via the Astute Manager along with associated licensing information. You'll need to have direct internet access (not behind a proxy), and establish a secure connection with https://account.astutegraphics.com/ to download, activate, update and regularly maintain activation status. It is not possible to operate the Astute Graphics plugins without direct internet access.


USING THE TEAM LICENSING SYSTEM AS A TEAM OWNER

When you are granted Team Owner status, your dashboard view will change from this… 

 

To this… 

  

You are now ready to purchase licenses.

PLEASE NOTE: All licenses purchased in one transaction will expire on the same day, this purchase constitutes a team. If you purchase more licenses later, this would create a new team. You can purchase as many teams as you wish on one account.

If you were to purchase licenses for a company on May 1st, then purchase more licenses for the same company on May 6th, you will have 2 teams for that company. You can name your teams so in this case you could just give each team a different number e.g.

  • Same Company Team 1
  • Same Company Team 2


To purchase licenses, go to the Teams section of your account dashboard

 

Use the + key to select the number of licenses that you wish to purchase. A purchase of 3 or more licenses will receive a volume discount

 

Now enter the address details and continue to payment. PLEASE NOTE: If you have a VAT number, it would be necessary to add the VAT number at this stage to avoid being charged VAT (please see - https://astutegraphics.com/support/pricing-and-discounts/do-i-have-to-pay-vat

 

Next, you will be prompted to enter your card details before clicking to pay 

 

We accept major debit and credit cards from customers in every country, these include:

  • MasterCard
  • Visa
  • American Express

 

In the event that you experience issues with payment, we can provide alternative payment methods:

  • A PayPal invoice with a link for payment - these payments do not require a PayPal account. 
  • BACS direct bank transfer payments (for a minimum of 5 licenses).  The time taken to process depends on the bank transfer process which can vary from country to country. Invoices for BACS payments will be issued for payment in GBP (£). GBP amounts will be calculated using current xe.com exchange rates. You will be responsible for all bank charges at both ends, overseas (where applicable) and the UK (i.e. the sum we receive should equal the GBP (£) invoice value).

Both of the above alternative options will increase the time to receive the license(s). Please contact us to request these alternatives only if you experience issues with payment.

 

If continuing with the online payment process, after paying you will receive confirmation that your payment was accepted 

  

You can then click Manage Team to begin inviting the Team Members (recipients) to your purchased team.
You should have the email addresses of all Team Members that your client is purchasing for. You will then invite each one of those Team Members 

  

When going to the Teams page and selecting Manage Team, you will now see the following options:

  • Add yourself to the team in your case this option is to be ignored. Clicking this will add you as a Team Member and issue one of the licenses to you, but as a reseller you do not want to do this. 
  • Clicking on Invoice will download a PDF of the invoice for the purchase.
  • The Send Invite option allows you to invite a Team Member by entering their email address. 

 

 

To send an invite, click in the Email address field, enter the email address of the invitee and click Send Invite 

 

An account is now created for the invitee (unless they have already created one through a Free Trial) and you will see notification that the invitee has been sent an invite email 

 

It’s strongly recommended that you send all these invites at the same time.
So for example if your client has purchased 10 licenses, you should have a list of 10 email addresses. Once you have paid you should then immediately send the invite to each of these email addresses.

 

 

 

ACCEPTING AN INVITE TO JOIN A TEAM AND BECOME A TEAM MEMBER

After you have sent your invite, the invitee (your client and/or their colleagues) will receive an email that looks like this… 

  

 

The invitee should click on Accept Invite

If the invited Team Member is not logged in, they’ll be prompted to login to the website 

 

If the invited Team Member is already logged in, they’ll be taken straight to their dashboard where they will see the invite 

  

Once logged into their account, the invitee should click on Accept Invite (circled in green) to be added to the Team and issued with their license. In the event that this person was invited by mistake, they can click on Decline Invite (circled in red) 

 

The invitee is now a Team Member and will see the following message on their dashboard

 

The Team Member should now go to the Downloads page where they can Download the installer. To get started they can follow the guide to Installing and activating your plugins

We allow installation and activation on up to two computers used exclusively by the same person. For example: If that person has a machine only they work on in the office, and their own machine at home, they can install and activate on both machines (this applies to both Windows and/or Mac OS computers, be they desktop, laptop, tablet, etc).


MANAGING TEAM MEMBERS AS A TEAM OWNER

As soon as you have sent the invites, name the Team. We recommend that you do this immediately to enable you to keep track of what you have purchased and who for.

To name a team, click on the pencil symbol next to Team Name > Type the chosen team name into the field below > then click on the file symbol to save it 

 
   

The given name will now show in the Team Name field at the top of the page (circled below in green). This name can be edited at any time. 

Here (under Allocation) you will also see how many of the licenses have been allocated (circled below in red)

And under Updates Until (circled below in blue) you will see the expiry date of the licenses. When you reach that date, the subscription will require renewing to continue using the plugins.

 

 

On the example shown here, at this point the Team Owner has only invited 1 Team Member but has purchased 5 licenses. All licenses (no matter what date they are allocated) will expire on the date given under Updates until and so it’s advisable to invite the other members as soon as possible. 

Additional Team Members are invited in the same way, by going to the Invite Team Member field and entering the email address of the invitee. 

Invitees who haven’t yet accepted the invitation will show as Pending 


Once invitees have accepted the invite you will see their status has changed to Member 

 

Now you can make one of the members a Team Leader. This person will be the administrator of their team and is likely the person you have liaised with 


When this option is selected, you will be prompted before confirming that you definitely want to make the member a Team Leader 

 

A Team Leader has some of the functionality of the Team Owner, but with restrictions. 

As Team Owner you can demote the Team Leader back to just a Team Member at any time. 

  

TEAM LEADER ACCOUNT

When a Team Leader logs into their account they will see the following dashboard

 

They have some Team Management permissions with the option (like the Team Owner) to allocate, revoke and reallocate licenses if they so wish

 They cannot however, enable or revoke a Team Leader status, manage multiple teams or purchase licenses

 

REVOKING AND REALLOCATING LICENSES AS TEAM OWNER

As Team Owner, if you wish to revoke a Team Member license (for example if that member is leaving the company) this can be done quite easily and a Team Leader can also do this.

Just log into your account >  go to Teams > then select Manage Team 


Now click on the bin symbol next to the Team Member


You will be asked if you’re sure that you wish to remove the user from the team and revoke the license 

  

After confirming, a message will show that the member has been removed and you will see that there is now one less license allocated. You are now able to send a Team Invite for that license to someone else 

 

  

Meanwhile, if the Demoted Team Member logs into their account, they will see that their volume license has been removed and their dashboard will now show the option to Pay Now if they wish to start using the Astute Graphics tools again. This account is no longer linked to the team in any way

 


BUYING ADDITIONAL LICENSES & CREATING NEW TEAMS AS TEAM OWNER

Any licenses purchased on a different day to a previous purchase will become part of an entirely new team.

In this example, you (the Team Owner) have a client who wants just one license and so you will purchase just one license for this person. 

On the Teams page, you should select Buy Licenses

 

Your address details are already there from the previous purchase so next, you should click Continue to Payment (remembering to check that you have added your VAT number if you have one) 


You will be asked to add your card details again, before clicking the Pay button. Again, your client cannot see your payment details

 

You can now click Manage Team to invite your client to become a Team Member of this new team


You will now see that you now have another team under your management (due to these licenses being purchased at different times)


In this new team, you can now name the team and manage it in just the same way as the other one

 

As Team Owner you can have as many teams as you wish. There is no limit to the number of members that you have on one team, as long as that team is purchased in one single transaction

 

The Teams can be given any name at all and these names can be edited at any time

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