Support

Can I have more than one customer account?

2 minute read • Last updated 2020-09-03

If you are on the subscription you will only require one account which will contain all plugins, this account with all plugins is then useable on 2 computers owned by you.
If you are a business with employees using our subscription then you will require multiple accounts. This can be done through our Team Licensing service. Please ensure that you contact us and request to be made a Team Owner before purchasing licenses through Team Licensing.

If you are not yet using our subscription and are still using our plugins individually, it's quite possible that you may have purchased across multiple accounts in the past.

If you are unsure whether or not you had more than one account, you may wish to check the plugins installed on your computer against those license keys that you currently have listed.
To check the plugin(s) installed on your system – Go to Help > Astute Graphics > Licensing Summary in Adobe Illustrator.

If there are any discrepancies (i.e. more Plugins showing installed on your system than those that you currently have listed) this would suggest that you have more than one account.
Please Contact Us providing any possible email addresses to which you may have registered plugins in the past and we will check this for you.

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