Support

Deactivate, activate and uninstall in Astute Manager

2 minute read • Last updated 2020-06-08

For users of legacy plugins purchased prior to the Annual Service Plan, please refer to the How do I deactivate or uninstall my legacy plugins? support article.

Deactivating your plugins

You may wish to deactivate your machine if you wish to:

  • Transfer your license activation to another computer
  • You sell or otherwise will lose access to a computer
  • Have been requested to do so by Astute Graphics as part of a support case

How to deactivate your Annual Service Plan plugins with the Astute Manager

  1. Quit all instances of Illustrator
  2. Open the Astute Manager (which should be logged-in with the same user account initially used to install and activate)
  3. On the Astute Manager "home page", select the Deactivate option accessible via the top menu pull-down menu:

Allow the Astute Manager process to complete. An activity indicator should be displayed whilst all plugins are being deactivated.

Remember to restart Illustrator following deactivation.

Re-activate your plugins

If you wish to re-activate your plugins, the Astute Manager provides the simple option which can be used when all instances of Illustrator are quit:

Allow the Astute Manager process to complete. An activity indicator should be displayed whilst all plugins are being re-activated.

Remember to restart Illustrator following re-activation.

Uninstalling your plugins

Uninstalling allows you to clean your instances of Illustrator of Astute Graphics plugins. Some Uninstalling examples:

  • You use the plugins in your job but you’ve been given a new computer and your old computer is going to be given to someone else in the company.
  • You are selling or discarding your computer.
  • You have expired the trial period and chosen not to purchase.

How to uninstall your Annual Service Plan plugins with the Astute Manager

  1. Quit all instances of Illustrator
  2. Open the Astute Manager (which should be logged-in with the same user account initially used to install and activate)
  3. On the Astute Manager "home page", select the Uninstall option accessible via the top menu pull-down menu:

Allow the Astute Manager process to complete. An activity indicator should be displayed whilst all plugins are being uninstalled.

Remember to restart Illustrator following deactivation.

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