You must quit illustrator before beginning installation. Please ensure that you have done this.
If you are seeing a "Licensing Inactive" warning in Illustrator, please see Why am I seeing "License is inactive" in Illustrator?
If you have followed our step by step guide to installing but are experiencing problems, please check that your internet connection was stable throughout installation as uninterrupted internet connection is necessary to successfully install with Astute Manager.
If you have installed using the Astute Manager and you have recently moved to a newer version of Illustrator, please ensure that you look for new instances of Ai in the settings panel of Astute Manager. Advice on this here.
Please ensure that you have deleted and removed all traces of Astute Graphics legacy licenses and any previous Astute Managers before downloading. Please also ensure that you do not have Illustrator installed on an external drive. Illustrator should never be installed on an external drive and doing so will cause problems.
If you're on the latest version of Illustrator and you think the plugin may have installed, but you do not see the Astute Graphics tools in the Illustrator toolbar, please ensure that you are using the advanced toolbar by selecting Window > Toolbars > Advanced.
Ensure that you do not have a beta or preview version of Illustrator installed on your machine, in this case the installer will try to place the plugin in that version's folder. To resolve this, open your Astute Manager and, in settings, check that the installer is pointing in the right direction, e.g. for Illustrator 2025 it should be: C:\Program Files\Adobe\Adobe Illustrator 2025\Plug-ins Note that you can type the address or navigate to your drive (if necessary). This issue occurs due to the way Adobe internally names beta versions.
If you are seeing a Host application with identifier ………... is not configured" error, please see Host Application error in Astute Manager.
If after checking the above none of the advice provided has resolved the issue then to enable us to more accurately understand the issue and to help us resolve it for you, please contact us providing as much of the following information as possible:
Full description of operation taking place and resulting issue including any error messages
Some screenshots or a screencast video showing the issue
The email address that you’re attempting to log in with
If using a Mac, do you have admin rights to your Mac user account?
Your operating System (including point release)
Your version of Illustrator (including point release)
Hardware Description (RAM, GPU, etc.)
Is a particular version of the plugin(s) causing issues?
Is it in Trial Mode or Fully Licensed?
This will then be marked for the attention of our technical advisors, one of whom will investigate and reply to you as quickly as possible. We normally aim for a 2 working day response time (it may take a little longer for technical enquiries or at busy times) but we will always endeavour to get a reply and solution to you as quickly as possible.