If you are experiencing problems after updating, please work through the following steps:
1. If the the Astute Manager doesn't see your version of Illustrator after updating, please see - Detecting and adding plugins to new installations of Illustrator.
2. If that doesn't apply to you, please check that you did definitely quit Adobe Illustrator before doing the update. If you didn't, please uninstall and then reinstall Illustrator by doing the following:
Quit all instances of Adobe Illustrator >
Uninstall the affected version of Adobe Illustrator via the Creative Cloud >
Reinstall the affected version of Illustrator >
Run the newly installed Illustrator version to complete set up, then quit >
Start the Astute Manager
3. If reinstalling doesn’t work for you, please try Resetting the Astute Manager.
4. If this doesn’t work, please go to the Settings section of your Astute Manager and click on the “Set default paths” button (example shown at the bottom of this page).
5. If you are still experiencing issues, please check the following:
Please also ensure that you do not have Illustrator installed on an external drive. Illustrator should never be installed on an external drive and doing so will cause problems.
Ensure that you do not have a beta or preview version of Illustrator installed on your machine, in this case the installer will try to place the plugin in that version's folder. To resolve this, open your Astute Manager and, in settings, check that the installer is pointing in the right direction, e.g. for Illustrator 2025 it should be: C:\Program Files\Adobe\Adobe Illustrator 2025\Plug-ins
Note that you can type the address or navigate to your drive (if necessary). This issue occurs due to the way Adobe internally names beta versions.If you are seeing a Host application with identifier ………... is not configured" error, please see Host Application error in Astute Manager.
6. Finally, if none of the advice provided has resolved the issue, then to enable us to more accurately understand the problem and to help us resolve it for you, ideally we would need you to contact us with as much of the following information as possible:
Full description of operation taking place and resulting issue including any error messages/license inactive IDs
Some screenshots or a screencast video showing the issue
Which version of the Astute Manager do you have installed?
Your Astute Graphics account email address
Your operating System (including point release)
Your version of Illustrator (including point release)
This will then be marked for the attention of our technical advisors, one of whom will investigate and reply to you as soon as possible.