My license doesn't work

2 minute read • Last updated 2020-09-03

Please check the following details:

  • Please be advised that for successful installation you must quit Illustrator before installing. Please also ensure that your internet connection is stable throughout installation.
  • If you are on the subscription we also advise deleting and removing all traces of Astute Graphics legacy licenses and any previous Astute Managers before downloading.
  • If you have installed using the Astute Manager and you have recently moved to a newer version of Illustrator, please ensure that you look for new instances of Ai in the settings panel of Astute Manager. Advice on this here.
  • If you're on the latest version of Illustrator and you think the plugin may have installed, but you do not see the Astute Graphics tools in the Illustrator toolbar, please ensure that you are using the advanced toolbar by selecting Window > Toolbars > Advanced.
  • If after checking the above your license still isn't working, please Contact Us with details of the plugin, your version of Illustrator and your operating system and one of the team will be happy to help you.

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