Please check the following details:
Please be advised that for successful installation you must quit Illustrator before installing. Please also ensure that your internet connection is stable throughout installation. You will need to launch the Astute Manager on a regular basis (at least once every 14 days, but we recommend daily) to ensure the plugins remain activated, failing to launch the Astute Manager this regularly will cause you to see a "License Inactive - ID:6" error message in Illustrator. If you are seeing a different "License inactive" ID, please refer to this article.
If you have just moved to the 12 month subscription the first thing to do would be to check that your 12 months haven't expired.
If you experience an issue with Adobe Illustrator, including with any Astute Graphics plugin, Resetting your Preferences would be a good place to start. It's good practice, very easy to do and solves a lot of issues with Illustrator. Please see Resetting Illustrator Preferences for full guidance on this.
We also advise Resetting your Astute Manager.
If you see an AG Core warning in your Astute Manager, please refer to this page.
We also advise deleting and removing all traces of Astute Graphics legacy licenses and any previous Astute Managers before downloading.
If you have installed using the Astute Manager and you have recently moved to a newer version of Illustrator, please ensure that you look for new instances of Ai in the settings panel of Astute Manager. Advice on this here.
If you're on the latest version of Illustrator and you think the plugin may have installed, but you do not see the Astute Graphics tools in the Illustrator toolbar, please ensure that you are using the advanced toolbar by selecting Window > Toolbars > Advanced.
If you are repeatedly seeing an Orphaned plugins warning in Astute Manager, please see the advice on this.
If you haven't switched to the subscription and rather than using Astute Manager you're installing legacy licenses using the older unified installer, firstly check that you are entering the plugin key into the correct activation box? Check for example, that you're not entering the ‘Stylism' license key into the 'Autosaviour' or ‘SubScribe' activation box. Please refer to the older unified installer installation method, if you have followed the guides correctly, the next step would be to check that you're not using an old/outdated version of your plugin. You can check that your plugin is up to date by checking the version of the plugin that you're using. If you are using an older version of a plugin, check that it is compatible with the version of Illustrator that you're using. If you're using a much older plugin it may be that it's pre your version of Illustrator.
If after checking the above your license still isn't working, please Contact Us with details of the inactive plugin/s, any error messages/codes, your version of Illustrator, and your operating system. One of the team will be happy to help you.