My license doesn't work

2 minute read • Last updated 2019-10-11

Please check the following details:

  • Please be advised that for successful installation you must quit Illustrator before installing.


  • If you have installed using the Astute Manager, please also check that your internet connection was stable throughout installation.

  • If you think the plugin may have installed but you do not see the Astute Graphics tools in the Illustrator toolbar, please ensure that you are using the advanced toolbar by selecting Window > Toolbars > Advanced.


  • If after checking the above your license still isn't working, please Contact Us with details of the plugin, your version of Illustrator and your operating system and one of the team will be happy to help you.

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